Returns & exchanges
We want you to love every product. If something is not quite right, we make the return process simple and stress-free.
30-Day Window
Return any unopened product within 30 days for a complete refund -- no questions asked.
Satisfaction Promise
If a product is not the right fit for your skin, we will help you find the one that is, or refund your purchase.
Free Return Shipping
We cover domestic return postage with a prepaid label. No hidden charges.
How it works
Start your return
Sign in to your account and select the item you would like to send back. We will generate a return authorization number instantly.
Package it up
Place the product in its original packaging whenever possible and tuck the authorization number inside the box.
Send it our way
Use the prepaid label we provide, or ship through any carrier of your choice to our returns center.
Receive your refund
Once we inspect the return, your refund will be processed within 5 -- 7 business days.
Good to know
- Products must be unused and in original packaging.
- Sale items are considered final sale.
- Gift cards cannot be refunded.
- Returns initiated after 30 days may only qualify for store credit, except where the purchase was made with HSA or FSA funds.
- Original shipping charges are non-refundable unless the return is due to our error.
- Purchases made with HSA or FSA funds are refunded to the same health account card.
Returning something you paid for with an HSA or FSA
Health account funds have to go back to the account they came from. When you return an item you paid for with an HSA or FSA card, we refund that same card — we cannot send the money to a personal card, issue it in cash, or convert it to store credit, and we cannot refund it to someone else.
- · Refunds post to the original health account card within 5 – 7 business days of us receiving the return.
- · If your health account has since been closed, contact your plan administrator first — they will tell us where the funds should be directed.
- · Exchanges are processed as a refund to the health account card followed by a new purchase, so that each order keeps its own itemized receipt.
- · Keep your itemized receipt and any Letter of Medical Necessity even after a return; your plan may still ask you to substantiate the original purchase.
Frequently asked
Which items qualify for a return?
We accept returns on unused, unopened products in their original packaging. For hygiene reasons, opened skincare items can only be returned if defective.
How quickly will I get my refund?
Refunds are processed within 5 -- 7 business days of receiving your return. It may take an additional 3 -- 5 days to appear on your statement.
Can I exchange instead of returning?
Absolutely. Note your preferred replacement when you start the return, and we will ship it as soon as the original arrives back.
What if my order arrived damaged?
Reach out within 48 hours with a few photos and we will send a replacement right away -- no return needed.
Are gift purchases eligible?
Gift recipients may return items for store credit. The original buyer can request a refund to their payment method. Items bought with HSA or FSA funds are the exception: those refunds must go back to the original health account card, so they cannot be issued as store credit or to a recipient.
How do international returns work?
International customers cover return shipping. Refunds are issued minus the original shipping fee.
Need help with a return?
Our care team is ready to walk you through every step.
Skin care with clearer rhythm and a softer point of view.
Each visit starts with what your skin is showing that day. Services are selected directly with the studio, while online checkout remains reserved for eligible skincare products.
Consultation-led facial care
Sunday and weekday appointments
Raleigh studio on Dresser Court
Studio Contact
info@bellelumierenc.com
(702) 742-7844